Returns and Exchanges
All shoes, belts, wallets, portfolios, and bags are eligible for free return in the United States. If you have items outside these categories, then please contact customer service about your return. To print your return label, click the button below based on your order date. Please note all labels generated through the returns portal are only valid for 21 days and must be shipped back immediately after creation. FOR EXCHANGES, please include a brief note referencing your order number and what item(s) you would like in return. Customers will be automatically charged or refunded in the event of a price difference between exchanged items. For all returns, you will be notified by email once it has been received and processed. Please note that any third party postage that is used to have products sent back to our facility will NOT be reimbursed as a part of your refund.
- Purchases from magnanni.com can be returned for exchange or refund within 30 days from the date of delivery.
- International customers are responsible for return shipping both ways.
- Products must be returned in new condition. Any items returned in non-resellable condition will be returned to sender.
- Products with after market modifications/customization are not eligible to be returned.
- Products must be returned in the original packaging. Items not returned in original packaging may be subject to a $10 repackaging fee.
When trying shoes for the first time, we recommend wearing them on a carpeted area to ensure fit and comfort. We make shoes on many different lasts to appeal to a variety of tastes and fits. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use. Please allow 1-3 business days for returns to be processed once they arrive at our warehouse.
Please send returns to the address below:
Attn: Online Returns
9065 Smith's Mill Road North
New Albany, Ohio 43054