Magnanni | FAQ
We ship out of New Albany, Ohio. Typical ground transit time can take approximately 1-5 business days depending on your location. Please see the map below for estimated transit times to your location. We ship domestic orders via UPS or USPS. Expedited shipping options are available at checkout. Please note, our carriers do not pick up on weekends or holidays; orders placed during this time will ship the next business day.
For our international customers, transit time takes approximately 3-5 business days to most countries. Please note, this is the time it takes for the package to arrive at your country's customs agency. Import duty, taxes, and brokerage fees are not included in the retail or shipping price and will have to be paid to your country's customs agency before they will release it for final delivery. It is the responsibility of the customer to read and understand the costs of importing goods into their country before placing an order. We ship international packages via FedEx or UPS.
Our shoes tend to run slightly large compared to other dress shoe brands. If you have not tried our shoes before, then we recommend ordering a half-size below what you normally wear. We list all of the products on magnanni.com in US sizes and US prices.
While this recommendation works for most people, please keep in mind every person's foot is different, and this suggestion may not work for everyone.
When trying shoes for the first time, we recommend wearing them on a carpeted area to ensure fit and comfort. We make shoes on many different lasts to appeal to a variety of tastes and fits. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.
Below is our conversion chart.
|6 1/2||6||38 1/2||24 1/2|
|7 1/2||7||40||25 1/2|
|8 1/2||8||41 1/2||26 1/2|
|9 1/2||9||42 1/2||27 1/2|
|10 1/2||10||43 1/2||28 1/2|
|11 1/2||11||44 1/2||29 1/2|
Select products may be available to back-order.
If there is an item you like, but your size is unavailable to purchase or back-order, then please use the Contact Form. Let us know what product and size you need, and we will let you know if and when it will be back in stock.
Select products are available to reserve before they are released (pre-order) or when sizes are sold out (back-order). Pre-order and back-order shipping dates will be given on the product page prior to placing your order. These dates are not guaranteed and may be subject to change.
If you wish to purchase both an in-stock item and place a reservation for a pre-order or back-order item, we suggest doing two separate transactions for clarity. If you want to combine a purchase that includes a reservation, please be aware the order will be split into two different shipments. The in-stock items will ship on the next available business day while the reserved item will not ship until it is available. Again, to keep confirmation emails/tracking numbers separate for different shipments, we advise on placing two separate orders. While we understand this may be an inconvenience we have found it can eliminate confusion.
Your credit card or Paypal account will be charged on the date the order is placed. Reservations will not be accepted without full payment. You will receive 2 email confirmations. The first email you will receive is the order confirmation email. The second email will be the shipping confirmation which will be sent on the day your order has shipped.
If you need to cancel/adjust a reservation, please contact the Magnanni customer service team via the Contact Form.
Since we make our shoes at our family-owned and operated factory in Spain, we do not yet offer in-house refurbishment in the US. Most of the time you can find a reputable cobbler or leather repair shop locally. Please note, while most of our shoes can be resoled, items such as sneakers and drivers cannot be due to their unique construction.
Custom shoes and belts are available exclusively at our Hand Painting and Maestro de Lineas events. Customers must place orders in person at the event. For event information, please check out our events page. Due to their handmade nature, custom items can take 14-16 weeks to make and ship. Custom orders are not eligible for return or exchange.
The most important part of your shoe care regimen is using a properly fitting shoe tree. Your feet have approximately 250,000 sweat glands which produce an average of 8 ounces of sweat every day. Poplar shoe trees absorb moisture from the lining which protects the leather from breaking down over time. Shoe trees also help maintain the original shape to prevent curling and deep creases. It's important to alternate the shoes you wear every day. A regular rotation gives them adequate time to dry and increases their lifespan.
Condition and polish the upper to keep leather healthy and protected. Moisturized leather equals resilient leather. The appearance and lifespan of your shoes directly correlate with how well you maintain them.
It is important to clean the surface to prevent dirt from being ground into the leather. For routine cleaning, you can brush your shoes using a horsehair brush or microfiber cloth. If your shoes have heavy stains (wine, oil, etc.), then you may need to use a leather cleaner first. Please beware of strong cleaners as they could strip the color from the hand-dyed patina. Consult a local repair expert if you are unsure of what cleaning products to use.
Once you have removed dirt and debris, condition the upper with shoe cream. This step adds healthy oils to the leather that keep it from drying and cracking. With a microfiber cloth, apply a dime-size amount of shoe cream to the leather in small circular strokes. Pro tip: After applying shoe cream to the surface, use a pig hair brush to work it deeper into the pores.
This final step acts as a clear coat which helps repel small amounts of water and debris. With your microfiber cloth, evenly apply a thin layer of polish in small circular motions. Use a clean microfiber cloth to buff the surface to a mild shine. Pro tip: After applying shoe polish to the surface, use a pig hair brush to work it deeper into the pores.
High Shine | (optional)
If you desire a greater level of shine, then you can apply additional layers of polish. After each layer of polish, apply a few drops of purified water to the surface and rapidly brush with your horsehair brush. Friction from the brush strokes is key to creating a better shine. Once the shoe is shined to your satisfaction, use a fresh microfiber cloth for a final polish.
Our shoes come ready to wear. However, we strongly advise against wearing them in inclement weather. If the upper is exposed to rain or salt, then it may irreversibly distort the hand-dyed patina. When a leather sole becomes wet, then it is more vulnerable to abrasive surfaces such as concrete which will expedite wear. Some people choose to add rubber to the sole, but this is not necessary.
Take great caution around products that contain alcohol such as hand sanitizer. Concentrated amounts of alcohol will strip dye from the leather within seconds causing severe discoloration. In the event of this, the entire shoe will have to be stripped and dyed again.
When choosing a belt, select one size larger than your pant waist size. For example, if your pant waist size is 36, then you want to choose a size 38 belt. This recommendation should allow the belt to fasten comfortably on the third of the five holes. We list all of the belts on our website in US sizes and US prices.
Below is our conversion chart
|U.S. Belt Size (inches)||EUROPE Belt Size (cm)||U.S. Waist Size (inches)||EUROPE Waist Size (cm)||U.S. Pant Size||EUROPE Pant Size|
While our products do not carry a warranty, we stand behind the items we make and are here to help if you ever encounter a problem. If you are experiencing an issue due to a defect in material or craftsmanship, then please check out the guidelines below.
Magnanni Direct Purchases
For products purchased on magnanni.com, please email us at firstname.lastname@example.org, or submit a request through our contact page. Please include your order number and a few clear photos of the defect you are experiencing. Our team will follow up with you in 24-hours or less.
For products purchased through an authorized retailer, the first course of action is to return them to the store where originally purchased. We have arrangements with our retail partners to handle any returns at the store level. We choose our retail partners carefully and work with companies that are fair and customer service oriented. When you return your item to the store, they will determine the best course of action based on the purchase date and the problem you are experiencing in accordance with their policies. While providing the original receipt or proof of purchase is not always necessary, it can help expedite the process. We do not accept returns or replacements for items purchased outside of magnanni.com. The conduct and policies of our retail partners do not reflect the values and services offered on magnanni.com.
Outlet and Discount Purchases
Products purchased through outlet or discount stores and websites may be returned to the store or website where originally purchased and are subject to the retailers return policies. We do not issue replacements or credit for items purchased through outlet or discount retailers.