Contact Us

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Smith's Mill Rd N
New Albany, OH, 43054

614-939-5585

MAGNANNI

Family owned & operated since 1954. Handmade in Spain.

Returns

All footwear purchased from magnanni.com may be returned for exchange or full refund within 30 days from the date of purchase. Each shoe returned must be in NEW CONDITION (no visible wear on the upper or sole of the shoe) and in the original packaging. Any purchase not returned in original packaging may be subject to a $10 repackaging fee. Any purchase returned in a condition which makes the footwear no longer sellable as 'New' will be refused.

Please include a copy of your receipt or packing list along with the reason for return indicated. For returns for credit, you will be notified of your refund by email once we have received and processed your return. For returns for exchange, you will be notified by email once the exchange pair has been received and processed.

The proper address for all returns is:

Magnanni, Inc.

9065 Smith's Mill Road 

Johnstown, Ohio 43031

Please note: returns for holiday gift purchases can be returned by January 31st 2017.

Returns:

All footwear purchased from magnanni.com may be returned for exchange or refund within 30 days from the date of delivery. Please include a copy of your packing list with the returning items. If your packing list is unavailable, then please include a brief note referencing your order number. For refunds, you will be notified by email once we have received and processed your return. For exchanges, you will be notified by email once the exchange has been received and processed.

  • US customers will be responsible for return shipping only. 
  • International customers are responsible for return shipping both ways.
  • Products must be returned in new condition (no visible wear on the upper or sole of the shoe; no visible creases or stretch marks on belts). Any purchase returned in non-resellable condition will be returned to sender.
  • Shoes must be returned in the original packaging. Shoes not returned in original packaging may be subject to a $10 repackaging fee.

When trying shoes for the first time we recommend wearing them on a carpeted area to ensure fit and comfort. We make shoes on many different lasts to appeal to a variety of tastes and fits. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.

Please allow 1-3 business days for returns to be processed.

The proper address for all returns is:

Magnanni, Inc.

Attn: Online Returns

9065 Smith's Mill Road North

New Albany, Ohio 43054