Returns and Exchanges
The holidays are about enjoying time with your loved ones – not worrying about return deadlines. To make things easier, we’ve extended the return window for orders placed on or after November 20th. Your holiday purchases can be returned or exchanged in new condition by January 31st.
All shoes, belts, wallets, portfolios, and bags are eligible for free return. If you have items outside these categories, then please contact customer service about your return. To print your return label, click the button below based on your order date. FOR EXCHANGES, please include a brief note referencing your order number and what item(s) you would like in return. Customers will be automatically charged or refunded in the event of a price difference between exchanged items. For all returns, you will be notified by email once it has been received and processed.
- Purchases from magnanni.com can be returned for exchange or refund within 30 days from the date of delivery.
- International customers are responsible for return shipping both ways.
- Products must be returned in new condition. Any items returned in non-resellable condition will be returned to sender.
- Products must be returned in the original packaging. Items not returned in original packaging may be subject to a $10 repackaging fee.
When trying shoes for the first time, we recommend wearing them on a carpeted area to ensure fit and comfort. We make shoes on many different lasts to appeal to a variety of tastes and fits. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use. Please allow 1-3 business days for returns to be processed once they arrive at our warehouse.
Please send returns to the address below:
Attn: Online Returns
9065 Smith's Mill Road North
New Albany, Ohio 43054